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This Month in Technology – April

This Month in Technology – April

April 3, 1973 — First Cell Phone Call
Martin Cooper, an American engineer who led the Motorola team that developed the first cellular phone, made the first public cell phone call on a New York City Street. The product wasn't brought to market until 1983. A pioneer and visionary in the wireless communications industry, he was awarded the Marconi Prize in 2013.

 

 
 April 13, 1970 — Apollo 13 Explosion
After an oxygen tank aboard the Service Module of Apollo 13 exploded, astronaut Jack Swigert proclaims the now famous quote "Houston, we've had a problem here.

Personalizing service with video chat

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

Ransomware – Think it Can’t Happen to You?

Ransomware – Think it Can’t Happen to You?

We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Always make sure to check with us before responding to a cyber attacker’s demands.

Happy 21st Anniversary ISD!

Happy 21st Anniversary ISD!

ISD is honored to be celebrating our 21st  Anniversary.  Since 1996, ISD has been committed to be the most trusted business partner our clients engage. This commitment has earned ISD designation as one of the top 501 Managed Service Providers (MSPs) in the nation for the past two consecutive years by MSPMentor.

Which social media platforms suit your SMB?

Which social media platforms suit your SMB?

The first thing that comes to mind when you think of social media is Facebook and for good reason. Not only does it boast the most users, but it also has the biggest reach and cultural impact. Since there is no one-size-fits-all social media platform, it’s imperative for small- and medium-sized businesses to examine their options before making an investment.

How can you go from reactive to preventive IT?

How can you go from reactive to preventive IT?

Shopping around for a managed IT services provider is tough. You’re looking for a business to manage extremely complex and delicate technology, so they can’t be expected to get into the nitty gritty details of DNS-layer security, intrusion prevention systems, and encryption in their marketing content.