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This Month in Technology – May

This Month in Technology – May

May 3, 1978 — Earliest Known Case of Spam
While unsolicited bulk email, aka spam, accounts for about 90% of all email messages today. that wasn't always the case. The first know spam message was sent on this date in 1978 by a Digital Equipment Corporation marketer to promote the DECSYSTEM-20 computer.

Avoid VoIP eavesdropping with these tricks

Avoid VoIP eavesdropping with these tricks

As of late, eavesdropping has been making the headlines due to the surge in frequency. Making it an ideal time to review how well your Voice-over-Internet-Protocol (VoIP) phone systems are protected. However, this isn’t entirely new to VoIP, Vomit and Peskyspy are just some of the prolific VoIP eavesdropping attacks that have gained infamy since 2007. Spare your business from VoIP eavesdropping with these tips:

Never deploy with default configurations
Everyone wants to get things rolling as quickly as possible, but this often results in VoIP phones being deployed with their default configurations.

This Month in Technology – April

This Month in Technology – April

April 3, 1973 — First Cell Phone Call
Martin Cooper, an American engineer who led the Motorola team that developed the first cellular phone, made the first public cell phone call on a New York City Street. The product wasn't brought to market until 1983. A pioneer and visionary in the wireless communications industry, he was awarded the Marconi Prize in 2013.

 

 
 April 13, 1970 — Apollo 13 Explosion
After an oxygen tank aboard the Service Module of Apollo 13 exploded, astronaut Jack Swigert proclaims the now famous quote "Houston, we've had a problem here.

Personalizing service with video chat

Personalizing service with video chat

Whether you’re a customer or a customer service agent, don’t you sometimes wish you could see the person you were talking to during a product or service issue resolution? Audio-only conversations can get the job done, but seeing the person at the other end of the line brings a whole new level of interaction that phone calls may be too limited to offer.

Ransomware – Think it Can’t Happen to You?

Ransomware – Think it Can’t Happen to You?

We’ve gotten so caught up discussing ransomware prevention with our clients that we’ve neglected to mention that several strains have already been defeated. In fact, there’s a decent chance you can actually decrypt all your data for free. Always make sure to check with us before responding to a cyber attacker’s demands.

Happy 21st Anniversary ISD!

Happy 21st Anniversary ISD!

ISD is honored to be celebrating our 21st  Anniversary.  Since 1996, ISD has been committed to be the most trusted business partner our clients engage. This commitment has earned ISD designation as one of the top 501 Managed Service Providers (MSPs) in the nation for the past two consecutive years by MSPMentor.