As data and voice technologies converge, ISD can implement and support a software based PBX system to meet your organization's telecommunications needs -- a total integrated voice/data solution.

Needs Analysis

ISD has a conversation about your company's business communications needs or challenges and asks general questions such as:

• In what areas is your business expanding – number of employees, sales personnel, office space or new offices?
• In what department is your call volume per day increasing?
• Are your customers asking for better access to company personnel and faster response to inquires?
• Was your phone system installed within the last one, two or three years?

Solution

As an authorized solutions provider for the TeleVantage® phone system, we manage your entire project from cabling your building and securing best-cost phone and Internet carrier services to implementing and supporting your system.

TeleVantage is an open system IP-PBX that delivers unprecedented communications capabilities for small to medium-size businesses, branch offices and call centers. The flexible software feature set makes it easy to customize and administer, allowing businesses to improve customer service and enhance productivity. Built on industry standards and supported by world-class Intel® technologies, the TeleVantage business phone system eliminates the need for proprietary hardware, enabling it to grow and evolve as business needs change while maintaining a low cost of ownership.

Cost-Effective Implementation

The ISD technical team is Artisoft certified to configure and install the TeleVantage system and related add on products. Their proven cost-effective implementation includes but not limited to:

• Comprehensive Evaluation of Current System State
• Competent System and Architecture Design
• Smart Project Management & Project Chart
• Rigorous Testing of System
• Scheduled Progress Updates
• Extensive & Real-Time User Training on Equipment & System
• 30-day Monitoring and Client Follow-up
• Support Service Arrangement