Keep your callers happy by using VoIP

If you don’t want your customers to switch to your competitors, customer satisfaction should be on top of your priority list. One sure way to keep them satisfied is by having a professional yet customer-friendly phone strategy. Something as simple as your automated on-hold messages may seem inconsequential, but when people need help, you don’t […]

Getting ready to switch to VoIP phones

Voice over Internet Protocol, commonly known as VoIP, allows you and your employees to make and take phone calls over the Internet using your existing broadband connection. It saves you loads of money and increases team efficiency. If you’re considering moving to a VoIP solution, here are some of the most important aspects to address […]

Getting staff to use collaboration tools

An organization might have the most state-of-the-art technology in the world at its disposal, but none of it matters if people don’t use it. Here are are five good ways to ensure collaboration tools adoption for your business. #1 Conduct an audit and have your use cases ready – The first thing you need to […]